My boss is well-known for saying things like "no courtesy," he has limited kindness towards anyone but even less when it comes to paying customers. He's a dollars and cents guy, the only kindness he needs is green, paper-thin, and keeps in his wallet. He is way wealthier than I'll ever be, and I'm okay with that. The sacrifices he's made on his character alone are not worth the weight of his bankroll, and that's the least of it.
[Side note: my boss is a good man (mostly), and I like him (mostly), but we're very different business people.]
Over the years that I have spent working at this establishment, my boss has been trying to chip away at the kindness that I show to my guests, I'm often chided with his famous "give no courtesy" line at which point I roll my eyes and give a silent-yet-exasperated sigh. He really does frustrate me.
What's the harm in letting someone stay 15 minutes past checkout? Especially if they just need a little time to collect all their belongings, it's not like my housekeepers can clean every room at once.
What's the harm in giving someone a couple of minutes of long distance phone calls to tell their family that they're safe? Does it really matter if the phone call originates from my fingertips, does it really make a difference whose voice is on the line?
What's the harm in spotting someone five cents? In sending a gratis one-page fax? In letting someone pay an hour late?
Most of the time, there's no harm and no danger. Most of the time, people are honest and kind and thoughtful. But some people just suck.
Unfortunately my boss lives in a world where he thinks most people suck. I'm definitely a glass half full kind of gal, I'd like to think that suckitude of humanity is the minority. But today, today I am not feeling it. Right now I am three for three on people who suck and it's definitely hampering my mood.
To the ass hat who lied about making a "real quick phone call" to check in at work and instead abused long distances phone call abilities that he's not even supposed to have: FUCK YOU. Even worse, when I asked him to cut his conversation short, because 1) he lied to me and 2) we don't allow long distance save for emergencies, he told me to "shush." And on top of that, he was talking to his mother about some woman he was having issues with. So again, to you Mr. Ass Hat, FUCK YOU. Long distance is not a right, and you can be certain I won't let you do that again. Fucker.
To the dick bag who said he'd pay by 4pm, only to show up at 8pm short of the full amount: FUCK YOU. 1) don't lie to me and 2) don't come up short. I have ways of exacting my revenge, namely: GET THE FUCK OUT. Try me. I really do have that power.
To the fuck face who took all the coffee and then spilled a large portion of it all over for me to have to clean up: well, accidents happen. That part just sucks on its own. But FUCK YOU for being so greedy with cheap coffee, and now I will forever remember you as the guy who was greedy for cheap coffee. Believe me, it's not a flattering profile.
It sucks to realize that some people just suck. And some days just suck. And some jobs, though they may be mostly good, they have their days of suck too.
