(I'm kidding about the police report... kind of.)
Yesterday morning this woman comes in really fucking early to complain about her room. Not the room itself, but the rate she paid. She claims she was overcharged and she wanted me to confirm what the standard rate is. I told her, and it happened to be exactly the same amount she paid. She said something about the tax being wrong, but I assured her that tax charges don't get posted manually, that's something our computer calculates based on the state mandated rates. There is no human error in the tax, like, ever.
She stood in the doorway and said, "So what, you're just going to let me walk out without a receipt?" I asked if she wanted a copy and she said "yes, duh." I printed her a copy, asked if there was anything else I could do for her, and she walked out the door without a word.
Later that day, close to 3pm I received a call from someone inquiring about room rates. I gave a quote at which point the man on the line started screaming at me. He said he had multiple receipts from our establishment and he was going to call the BBB and the cops and then... AND THEN... he threatened me. Word for word: "I'll bust yo' ass."
I barely got a word in during the almost five minute conversation, it was just bits and pieces along the lines of "you fucked my sister on the rate, you took her money, you're charging too much tax." This piece of shit was under the impression that tax is only 7% and we were fraudulently charging more and lining our pockets. This, I took issue with. I clearly told him that tax is 6% local and 6% is a hotel tax that goes to the state, for the total of 12%. He called me a liar, said he was going to make me lose my job, and closed out his threats with "fucking bitch."
I have a low tolerance for two things: ignorant people, and being called a bitch. Thankfully, this ignorant dick bag hung up the line before I had a chance to do something I would regret, because I was seriously on the verge taking action.
I typed out an incident report, red flagged the woman who had rented the room, called my manager, and faxed a copy of her information to all our partner hotels. I'm used to dealing with angry people, but I don't tolerate threats and I don't play nice when people cross the line.
Just now, the lady in question came back to rent a room. Even before she asked for a room I decided that I would not hold back. I told her about the incident with her "brother" who she admitted later wasn't her brother at all, I think she said "close friend" which I'm going to assume is either a fuck friend or baby daddy. I plainly and clearly told her that he threatened me and if I had his information there would definitely be a restraining order against him. On top of that, I told the lady that she was no longer welcome and she walked out the door muttering, "That's some bullshit, fucking bitch."
Again with the fucking bitch thing.
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