I came into work this morning expecting ten rooms to checkout. At 10:44am, 16 minutes until checkout, only 2 have checked out.
This puts a serious kink in my routine and it certainly doesn't help that one of the housekeepers has today off.
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The guest in room 105, a dapper-loooking black man, came to me asking for an extension for payment. His condition was that he could afford to leave a partial payment of $21.00 and the rest would be paid after he go off from work at 5pm.
I explained the policies about partial payments (we just don't do them, sorry) and late payments (you have an hour, starting NOW... tick tick tick) and he walked away without a word.
No more than two minutes later a pungent smelling black woman dressed in her Sunday best demanded to speak to the owner... not just the manager, the OWNER. I introduced myself as the manager-on-duty and asked if there was anything I could help her with. She informed me she's the wife of the gentleman I just spoke with, and she pleaded that I make special arrangements to accommodate their situation. I gave her until 1pm (TWO hours past checkout) which I thought was a very generous offer, but she retaliated with "I guess I'll just have to take my business elsewhere."
And the kicker, before she walked out of the lobby, "God help you, have a blessed day."
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